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Questions, queries or raising concerns

Questions and queries

If you are not able to catch your child's class teacher either at the beginning or end of the school day to answer questions or queries, or if the information you are seeking involves applications to the school, the payment of school meals or uniform, then your point of call will be the school office. The school's administration staff will endeavour to answer your questions as quickly as possible. They will be able to answer many questions instantly but if this is not possible, they will endeavour to ring you back the same day with the correct information.

The school can also be contacted via the contact page on the school's website. Incoming e-mails are all sent to a member of the office staff who then sends them to the most appropriate person within the school to deal with your query. Again, we will endeavour to answer your queries as quickly as possible but please allow two to three days for queries to be answered in this manner. 

Concerns and complaints

Over the course of your child’s time at Hampden Gurney, there may well be occasions where you would like to raise a concern with us.

In this instance, the first point of contact should always be your child’s class teacher. We feel that we are an open, friendly school and that the best way to solve problems is if they are brought to our attention as quickly as possible. You may be able to catch the class teacher either at the beginning or the end of the school day but if this is not possible, then make an appointment by either speaking to them directly or arranging a meeting time via the office. Most problems that arise day-to-day can be solved in this way.

If you are still unsatisfied with the outcome of this meeting, then please ask for an appointment with the Deputy Headteacher, who will hopefully, be able to resolve your problem. We work very much as a team at Hampden Gurney and if you desire to speak to the Deputy Headteacher, then information regarding your concern will be passed on to them by the class teacher.

If you are still unhappy with the outcome of this meeting, please ask for an appointment with the Headteacher. At this stage, the Headteacher will be aware of your concern or complaint and will have been informed of any action that members of school staff are taking. We always aim to work in partnership with parents and once again, every effort will be made to resolve the situation as quickly as possible.

Please remember that:

  • We welcome suggestions for improving our work in the school.
  • We treat any concern or complaint as being strictly confidential.
  • That no matter what you want to share with us, our support and respect for you and your child in the school will not be affected in any way.
  • That it is always better to deal with concerns and complaints quickly, rather than wait.
  • That after hearing your concern we will act as quickly as we can.  Please allow time for any action we may take to be effective.

Further action

If you should still be unhappy by the school’s response, then you may wish to write to the Chair of the governing body to express your concerns.

Further information about the raising concerns or complaints can be found in full versions of the school's complaints policy and the school’s complaints procedure found in Resources on this website.

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